23 customer trends and predictions for 2023

As innovators and venture builders, we’re always on the lookout for the most impactful customer trends shaping our ever-evolving business landscape. It’s a great way to unlock new market opportunities, find out how customer expectations are changing, and gain insight into how emerging technologies can be leveraged to meet new demands. 

As we begin this new year, there’s no better time to explore how global market shifts and emerging trends may impact different aspects of your business, enabling you to: 

  • Adapt to changing customer behaviours
  • Anticipate resulting market fluctuations
  • Forge new offerings, business models, and company values

With that goal in mind, we’ve tapped into our own experiences, observations and research to bring you the top 23 tech and customer trends we feel will have the biggest impact in 2023.

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